S Skillsheet Docs

Billing and Usage

Overview

Skillsheet uses a subscription-based billing model powered by Stripe. Each subscription plan includes a monthly credit allowance. Credits are consumed as you use platform features like searching for candidates, enriching profiles, and sending outreach emails. This page explains how credits work, how to track your usage, and how to manage your billing.

Subscription Plans

Skillsheet offers tiered plans designed to scale with your recruiting needs:

  • Starter — For individual recruiters or small teams getting started. Includes a baseline credit allowance and core features.
  • Professional — For growing teams with higher sourcing volume. Includes more credits, priority support, and all integrations.
  • Enterprise — Custom plans for large organizations with dedicated account management, custom credit allocations, and SLA guarantees.

To compare plans and pricing, go to Settings > Billing > Plans.

Understanding Credits

Credits are the currency of Skillsheet’s usage-based features. Different actions consume different amounts of credits based on their computational cost and data value.

Credit Costs by Action

ActionCreditsDescription
Search1A standard candidate search query against the database.
Agentic Search5An AI-powered agentic search that autonomously finds and ranks candidates.
Contact Access2Revealing a candidate’s verified contact information (email, phone).
Enrich3Enriching a candidate profile with additional data from external sources.
Export2Exporting candidate data (individual or batch) to CSV or other formats.
Email1Sending an outreach email to a candidate through Skillsheet.

How Credits Are Deducted

Tip

  • Credits are deducted at the moment the action is performed.
  • If an action fails (e.g., a search returns an error), no credits are deducted.
  • Viewing cached results from a previous search does not consume additional credits.
  • Contact access credits are charged once per candidate. Viewing the same candidate’s contact information again is free.

Credit Refresh

Warning

Credits reset at the beginning of each billing cycle. Unused credits do not roll over to the next period.

Viewing Your Current Usage

Skillsheet provides a real-time usage dashboard so you always know where you stand.

Accessing the Usage Dashboard

Access the Usage Dashboard

2 steps
1

Navigate to the Usage page

Go to Settings > Billing > Usage.

2

Review the dashboard

The dashboard displays:

  • Credits used this period — A progress bar showing consumption against your plan’s total.
  • Credits remaining — The exact number of credits left in the current cycle.
  • Usage by action — A breakdown of credits consumed by each action type (search, enrich, export, etc.).
  • Usage by team member — If you are on a team plan, see which members are consuming the most credits.
  • Daily usage chart — A graph showing credit consumption trends over the current billing period.

Usage Details

Click View Details under any category to drill into specific usage records. Each entry shows:

  • The action performed.
  • The team member who performed it.
  • The date and time.
  • The number of credits consumed.

Usage Limits and What Happens When You Hit Them

Warning

When you reach your credit limit for the billing period:

  • Credit-consuming actions are blocked. You will see a notification explaining that you have reached your limit.
  • Non-credit actions continue to work. Viewing candidate profiles, managing pipelines, editing positions, and other core features remain fully available.
  • You can upgrade immediately. Skillsheet prompts you with the option to upgrade your plan or purchase an add-on credit pack.

Add-On Credit Packs

If you need more credits before your next renewal, you can purchase add-on packs:

Purchase Add-On Credits

4 steps
1

Open the Add Credits page

Go to Settings > Billing > Add Credits.

2

Select a credit pack

Select a credit pack size.

3

Complete the purchase

Complete the purchase through Stripe.

4

Credits are applied

Credits are added to your account instantly.

Warning

Add-on credits expire at the end of the current billing cycle and do not carry over.

Upgrading Your Plan

Upgrade Your Plan

5 steps
1

Open billing settings

Go to Settings > Billing > Plans.

2

Review plans

Review the available plans and their credit allowances.

3

Select a plan

Click Upgrade on the plan you want.

4

Confirm the change

Confirm the change. Stripe processes the prorated charge for the remainder of your current billing cycle.

5

New credits take effect

Your new credit allowance takes effect immediately. The difference between your old and new plan credits is added to your balance.

Info

Downgrades take effect at the start of the next billing cycle. You retain your current plan’s features and credits until then.

Managing Payment Methods

Skillsheet uses Stripe for all payment processing. Your payment information is stored securely by Stripe and never touches Skillsheet’s servers.

Adding or Updating a Payment Method

Update Payment Method

4 steps
1

Navigate to Payment Methods

Go to Settings > Billing > Payment Methods.

2

Add or update a card

Click Add Payment Method or Update next to an existing card.

3

Enter card details

Enter your card details in the Stripe-secured form.

4

Save your changes

Click Save.

Supported Payment Methods

  • Credit and debit cards (Visa, Mastercard, American Express).
  • ACH bank transfers (Enterprise plans only).

Failed Payments

Warning

If a payment fails, Skillsheet sends an email notification with details. Your account enters a grace period of 7 days to update your payment method. If the payment is not resolved within the grace period, your account is downgraded to a limited free tier until payment is restored.

Billing Cycle and Renewal

  • Billing cycle — Monthly, starting from the date you subscribed.
  • Renewal — Automatic. Stripe charges your payment method on the renewal date.
  • Invoices — Available for download under Settings > Billing > Invoices. Each invoice includes a detailed credit usage summary.
  • Cancellation — You can cancel your subscription at any time from Settings > Billing > Plans > Cancel Plan. Your plan remains active until the end of the current billing cycle.

Usage Alerts and Notifications

Skillsheet proactively notifies you as you approach your credit limit so you are never caught off guard.

Default Alerts

Info

  • 75% usage — An in-app notification and email when you have used 75% of your credits.
  • 90% usage — A more prominent warning with a direct link to upgrade or purchase add-on credits.
  • 100% usage — A notification that credit-consuming actions are now paused, with options to upgrade.

Customizing Alerts

Customize Usage Alerts

4 steps
1

Open alert settings

Go to Settings > Billing > Alerts.

2

Adjust thresholds

Adjust the percentage thresholds for notifications.

3

Choose notification channels

Choose notification channels: Email, In-App, or both.

4

Add additional recipients

Add additional recipients (e.g., your finance team or manager) to receive billing alerts.

Enterprise and Custom Plans

For organizations with high-volume recruiting needs, Skillsheet offers Enterprise plans with:

Enterprise Plan Features
  • Custom credit allocations — Tailored to your team’s sourcing volume.
  • Volume discounts — Lower per-credit costs at higher volumes.
  • Dedicated account manager — A named contact for support and optimization.
  • SLA guarantees — Uptime and response time commitments.
  • Custom integrations — API access and bespoke integration support.
  • Consolidated billing — A single invoice for multiple teams or subsidiaries.

To discuss Enterprise plans, click Contact Sales on the Plans page or email your account representative.